Farncombe Technology is helping green support services company eaga deliver the £500m Digital Switchover Help Scheme (DSHS) on behalf of the BBC.
Under the DSHS, those over 75 years old, or who receive certain disability benefits, or who are registered blind or partially sighted, will qualify for support during the course of the digital switchover process. The DSHS is due to operate over a five-year period. Those eligible can get help with choosing the right digital television equipment and installing it in their home, and fitting a new aerial where necessary. A helpline will be provided when people are getting used to the equipment.
The BBC appointed eaga and finalised the contract on 25th February. Farncombe advised eaga in the run-up to the submission of its tender, and has now been retained by eaga to offer strategic advice and assistance on a variety of issues during the course of the BBC contract, including set-top box technology, and customer installation and call-centre procedures.
Up to now the Digital Switch over has created a rush of people at the last minute trying to acquire the necessary equipment. Hopefully this company will be able to preven this from happening by making people more prepared.
Posted by: Graham | February 07, 2009 at 03:02 PM